Axiland Shipping Policy

1. General Information At Axiland, we aim to provide a smooth and efficient shopping experience for our customers. Below you will find detailed information on our shipping policies to ensure you receive your orders promptly and accurately.

2. Processing Time

• All orders are processed within 1 business days (excluding weekends and holidays) after your order is placed.
• You will receive a confirmation email once your order has shipped, including tracking information.

3. Shipping Rates & Delivery Estimates

We strive to provide fast and reliable shipping options for our customers. Below are our shipping rates and estimated delivery times:

Domestic Shipping (United States)

• Free Standard Shipping on orders over $100.
• Orders under $100 incur a flat shipping fee of $7.99.
• Estimated delivery times:
  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days

International Shipping

• International orders are typically delivered within 7-14 business days.
• Shipping rates vary based on the destination and package weight.

Exceptions & Special Handling

Some products, including machines, hotfix tapes, and other oversized or specialized items, may have different shipping rates or require additional handling time. These items do not qualify for free shipping. Shipping costs for such products will be calculated at checkout based on weight, dimensions, and destination.

Please Note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

4. International Shipping

• We currently ship to selected countries outside the United States.
• Shipping rates and delivery times for international orders will vary depending on the destination.
• Customers are responsible for any customs duties, taxes, or import fees that may apply.

5. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.
• You can use the tracking number to monitor the status of your shipment on the carrier's website.

6. Lost or Delayed Packages

• If your package is delayed or lost during transit, please contact us at info@axiland.com. We will work with the carrier to locate your package.
• For lost packages, please report within 10 days of the expected delivery date.

7. Shipping Address

• Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to incorrect or outdated addresses provided by the customer.
• If you need to change your shipping address after placing an order, please contact us immediately.

8. Returns and Exchanges

• If you are not satisfied with your purchase, you can return it within 30 days of receiving your order. Please refer to our Return Policy for detailed instructions.

9. Contact Us If you have any questions regarding our shipping policy, please reach out to our customer service team at dallas@axiland.com or call 214-792-9200.