Refund policy

Return & Refund Policy

We want you to love what you ordered — but if something isn't right, here's how we can help.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To qualify:

  • Item must be unused, unopened, with label intact, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

  • Email us at dallas@axiland.com before sending anything back.
    Returns sent without prior approval will not be accepted.

Return Address:
Axiland – Returns
2828 Walnut Hill Ln
Dallas, TX 75229

Restocking Fee

All eligible returns are subject to a 10% restocking fee, which will be deducted from your refund. This covers handling, repackaging, and inspection.

Damages or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us immediately with photos so we can resolve the issue.

Non-Returnable Items

We cannot accept returns for:

  • Custom products (e.g., special orders, custom designs, personalized items)

  • Cut items (e.g., trims, fabrics, vinyl by the yard or foot)

  • Machines

  • Hotfix tape

  • Gift cards

  • Intimate apparel (e.g., clothing or personal wear)

Sale items are final sale and cannot be returned or exchanged.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was shipped.
If you need to exchange, email us at dallas@axiland.com and include your order number and a description of the issue.

Refund Process

Once we receive and inspect your return, you’ll receive an email confirmation.
If approved:

  • Refunds are issued to your original payment method.

  • The 10% restocking fee will be deducted.

  • Refunds may take up to 10 business days to appear, depending on your bank.

If you haven’t received your refund after 15 business days, please contact us at dallas@axiland.com.

European Union Customers

If your order was shipped to the European Union, you may cancel or return it within 14 days, no reason required. Same condition and proof of purchase rules apply.

If you have any questions, just reach out — we’re here to help:
📧 dallas@axiland.com